Return & Refund Policy

Last updated: June 20, 2026

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by proof of purchase or your order number

Items sent back without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please submit your request through our Contact Us page:

https://restivioliving.com/pages/contact

If your return request is approved, we will provide instructions on how and where to send your package.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

If your claim is approved, we will arrange a replacement, refund, or other appropriate resolution at no additional cost to you.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Perishable goods

• Hazardous materials, flammable liquids, or gases

• Gift cards

If you have questions about a specific item, please contact us before making your purchase.

Sale Items

Sale items and gift cards are not eligible for returns or refunds.

Exchanges

The fastest way to receive a different item is to request a return for the original product and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

This right does not apply to products exempt under applicable law, including certain personalized items.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our Contact Us page:

https://restivioliving.com/pages/contact